It is our policy to send out reminder emails 48 hours before your scheduled appointments. If we do not have an email for you, we will call you the day before your appointment to remind you. You may opt into text reminders through our Online Booking System (Schedulicity). All text reminders are sent out 24 hours before your appointment. In order to ensure the utmost efficiency of our time and schedules, we have implemented a No-Show and Cancellation Fee.
- When you book an appointment, that time is set aside just for you. Missed appointments prevent us from accommodating other clients in need of treatment. Please understand that all of our Practitioners are contractors and only get paid when they provide a service.
- If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and life happens! Your Therapist may make an exception to the above policies in these rare occasions.
- Missed appointment fees are not to be direct billed, or submitted to benefit plans.
Please note that all cancellations or changes must be done within a minimum of 24 operating hours of your scheduled appointment. Failure to do so will result in a payment of 50% of that service. Payment will be the responsibility of the client directly and not of the auto insurance or extended health benefits. Upon booking an appointment with us, you agree to abide by this policy and understand that your credit card or Visa Debit will be charged. Thank you for your understanding and cooperation. We look forward to seeing you!